Return & Refund policy

Cancellation Policy

Any request for cancellation to be made within 1 hour from the time of order confirmation.

Once the order is cancelled we will initiate the refund within the next 48 hours.

Once dispatched the order cannot be cancelled.

Refund options

If Rural Root is unable to deliver your order, then a refund of the amount equivalent to not fulfilled will be refunded. We do not take responsibility, if the delivery is delayed or not delivered by the vendors on time because of the bad weather or any other unexpected circumstances., but we assure you the delivery. All payments for a refund of the Transaction Price shall be done within 7 days as follows and in accordance with the provisions contained herein and applicable laws in India, particularly the directions issued by the Reserve Bank of India from time to time for opening and operation of accounts and settlement of payments for electronic payment transactions.

Returns

Please do note that the products which are ordered are of top quality and it does not contain any preservatives, as a result, the shelf life of the products will be below the normally used packaged products. This makes it difficult for us to provide the return facility for our products, hence this facility will not be available for our products. Still if any issue pops up, it is at the discretion of the team to decide.

Shipping

To return your product, you should mail your product to our office at Gurugram ..- B 605, Ireo Victory Valley, Sec 67, Gurgaon 122101

You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary. Please consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

For any queries on Return, Refund & cancellation, feel free to connect with us at
info@ruralroot.in